Privacy Policy

Introduction

At Thoundnest, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, such as:

• Contact information including name, email address, phone number, and shipping address
• Payment information including credit card numbers and billing address
• Account information including username and password
• Order history and preferences
• Communications and correspondence you send to us

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send you promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processing, shipping, marketing)
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed using SSL encryption.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent at any time

Cookies

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings. For more information, please review our dedicated Cookie Policy.

Data Retention

We retain personal information only for as long as needed to provide our services, complete transactions, meet legal and tax obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of information and why it was collected.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

International Processing

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.

Policy Updates

We may update this policy as our services or legal obligations change. We will post the revised policy here and update the date shown above.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
store@thoundnest.quest